Refund Policy

Thank you for shopping at MAGVITA™. We appreciate your business and are committed to providing high-quality products. If you’re not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds

You may request a refund or exchange under the following conditions:

  • The request is made within 30 days of the purchase date (or change this to your preferred window, e.g. 14 days, 60 days).

  • The product is returned in its original condition, unopened, and in its original packaging.

  • You provide proof of purchase (order number, invoice, name & email used).

  • If the product was damaged or defective upon receipt, please contact us within 48 hours of delivery and provide photographic evidence.

2. Non-Refundable Items

Please note the following items are not eligible for refunds (but may be eligible for exchange or store credit, at our discretion):

  • Products that have been opened, used, or whose seal has been broken.

  • Items purchased on clearance, sale, or as part of a bundle or promotion (unless otherwise noted on the product page).

  • Shipping charges and duties (if any) incurred by the customer.

  • Any membership, subscription or recurring purchase fees (if applicable) that have been already fulfilled.

3. How to Request a Refund

To initiate your refund, please follow these steps:

  1. Contact our Customer Support at [Insert contact email] within the refund window.

  2. Provide your order number, date of purchase, item(s) you wish to refund, and reason for the request.

  3. If return is required, we will notify you of the return address and instructions.

  4. Ship the product back within 7 days of approval (or another timeframe you set). We recommend using a trackable shipping method; you are responsible for return shipping costs unless the return is due to our error or a defective product.

4. Refund Processing

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed via the original payment method within 7 business days (or your preferred timeframe).

  • Please note that it may take additional time for your bank or credit-card issuer to post the refund to your account.

  • If the returned item shows signs of use or does not meet our eligibility criteria, we may decline the refund or offer a partial refund/credit at our discretion.

5. Exchanges & Store Credit

  • If you wish to exchange an item for another product of equal or lesser value, please contact us with your request and we will guide you through the process.

  • If your refund is approved but you prefer store credit, we can issue a credit note valid for one year from the date of issue (customize as you see fit).

6. Late or Missing Refunds

  • If you haven’t received a refund yet, please first check your bank account, credit-card statement, or PayPal account.

  • Next, contact your credit-card company; it may take some time before your refund is officially posted.

  • If you’ve done all of the above and still have not received your refund, please contact us at [Insert contact email], including your order number and details of your case.

7. Return Shipping Costs

  • Return shipping is the responsibility of the customer unless the return is due to our error (e.g., incorrect item shipped, defective product) in which case we will cover the return shipping.

  • We recommend using a traceable shipping service; we cannot guarantee we will receive your returned item otherwise.

8. International Orders

  • For international orders, the same refund policy applies (if eligible).

  • Please note that customers are responsible for any additional duties/taxes or shipping costs for returns from outside [Insert Country, e.g., United States]. Refunds may also be subject to currency-conversion differences.

9. Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated “Last updated” date. Your continued purchase after changes constitutes your agreement to the updated policy.