Refund policy

We want you to feel confident shopping with MagVita™. If you’re not satisfied with your order, we’re here to help. Please review our full return and refund guidelines below.

✅ 30-Day Return Policy

We accept returns of new, unused, and unopened products within 30 days of the delivery date.

To qualify for a return:

  • The item must be unused, unopened, and in its original packaging

  • You must have your order confirmation or proof of purchase

  • A return authorization must be requested before sending back any item

Used or opened products cannot be returned for hygiene and safety reasons.

✅ Returns for Defective Items

If an item arrives damaged or defective, please contact us within 7 days of delivery.
We will review the issue and provide:

✅ A replacement item, or
✅ A refund, depending on your preference

Please include photos of the issue so our team can help quickly.

✅ How to Start a Return

To begin a return, please email us at:

📩 support@magvitashop.com

Include your:

  • Full name

  • Order number

  • Reason for the return

We will provide return instructions and authorization.

✅ Return Shipping Costs

  • Customers are responsible for the cost of return shipping for non-defective items

  • MagVita™ covers return shipping for items that are defective or incorrect due to our error

Return labels are provided by email upon request.

✅ Exchanges

We offer exchanges for new, unused, and unopened items within 30 days of delivery.
To request an exchange, contact us at support@magvitashop.com.

✅ Refund Processing Time

Once your return is received and inspected, we will notify you by email.
Approved refunds are processed within 5 business days back to your original payment method.

Please note:

  • Your bank or credit card company may take additional time to post the refund

  • Shipping fees are non-refundable unless the return is due to our error

✅ Non-Returnable Items

For hygiene and safety, we cannot accept returns on:

  • Opened or used items

  • Items without original packaging

  • Final sale or promotional bundle items (unless defective)

✅ Order Cancellations

Orders can be cancelled within 12 hours of purchase.
After this time, the order may already be in processing and cannot be cancelled.

✅ Questions?

Our support team is here to help.
Contact us anytime at:

📩 support@magvitashop.com